Support
Get practical support for FabMaster Workshop gear, training, bay setup and returns. We help you keep your fabrication floor safe and productive.
Orders & lead times
How to place gear orders and read lead windows.
Training days
TrainBay and showroom training slots.
Spares & inserts
Dogs, jaws, skirts, and tip boards.
Warranty notes
What we cover on benches and rails.
Returns
Unused fixtures in original crates.
Workshop FAQ
Common bay questions from SA yards.
How FabMaster Workshop support works
Our support covers gear orders, spares, bay setup, warranty claims, returns, and booking training days. Start with our FAQ for common workshop questions on welding, grinding, safe layout and gear fitment. For orders and lead times, we guide you on placing workshop gear or training slot bookings and explain what to expect for your bay location.
If you need spares, we keep jaw sets, grid inserts, spark skirts and PPE items ready. For returns, bring unused fixtures in original crates, Consumer Protection Act rules apply. Warranty covers BenchMaster Pro benches, ClampRail, JigKit, TorchBay stations and related fixtures used as intended, subject to workshop care and proper bay setup.
Training days are booked for our TrainBay, demo bays or your floor by arrangement. We run practical safety and welding training in line with General Safety Regulation 9 and can advise on SAIW welder qualification routes if needed.
- Orders and lead times
- Training days and demo bay slots
- Warranty and returns process
- Spares and inserts for FabMaster gear
- Workshop and safety FAQ
What to include in your support message
When you send us a message through our contact form, give your bay location, gear family or fixture name, and a clear description of the issue or request. Photos of the setup, damage or part are useful, show the serial number if possible, or the affected area.
For spares, list the sizes and quantities (for example: 18 mm soft jaws, 6 mm dog grid inserts). For returns or warranty, tell us what changed, when it started, and how it affects your workflow. Check first that all cables, clamping points, and PPE are clean, undamaged and suited to the job. With grinders or cutters, confirm that the disc matches the rating and guard is fitted.
- Gear or fixture name
- Bay location or number
- Photos of issue or part needed
- Serial number where visible
- Short note on what changed
Talk to FabMaster Workshop
Tell us about your bay and we'll come back with a practical kit list, or book a visit to our Sunnyrock fab floor in Germiston.